Payment Assistant

• Contact customers via phone calls, SMS, and other communication channels to remind them of due loan payments.
• Follow up consistently on outstanding repayments.
• Educate customers on repayment schedules and available payment options.
• Document all communication and repayment commitments accurately.
• Escalate difficult or default cases to the appropriate supervisor.
• Maintain professionalism and represent the company positively at all times.
• Meet assigned daily, weekly, and monthly recovery targets.