Job Description
JOB OBJECTIVES
• To Closely follow up and monitor the status of proposals, bids and RFQs,
• To continuously scan for business opportunities in the industry
• Promptly translate opportunities to tangible business
• To proactively source information, facilitate access to information, promptly and pragmatically
• coordinate information flow to Line Manager
• Driving aggressive business development activities across the industry
DUTIES & RESPONSIBILITIES
• Prospect potential clients and convert them into increased business opportunities.
• Present new products and services to improve existing relationships.
• Recognize opportunities for services and opportunities that will result in sales.
• Submit and ensure data is accurate on weekly progress reports.
• Develop a growth strategy focused both on financial gain and customer satisfaction.
• Conduct research to identify new markets and customer needs.
• Arrange business meetings with prospective clients.
• Promote the company’s products/services, address, or predict clients’ objectives.
• Prepare contracts/bids ensuring adherence to established law rules and guidelines.
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support.
• Build long-term relationships with new and existing customers.
• And other duties as assigned by Line Manager
CLIENT RELATIONSHIP MANAGEMENT
• As directed by your line Manager
• Key Performance Indicator
• 90% Business opportunity success – win orders and get a repeat business. 85% ratio of
• successful orders to enquiries and 85% of customers submitting a repeat order in twelve 12
• months. 100% profit projection actualization.
• 80% success of new business opportunities identified
• Increased market shares above 20%
• 24-hour responses to calls for proposals, quotes and RFPs.
• 90% successful budget management
• Zero complaints from client – Anticipate, proactively and timely resolve concerns of a third
• party. Resolve all complaints from third party within 48 hours
• Total procedure and statutory compliant – 0% tolerance for non-compliant
• Continuous business improvement – 95% uninterrupted flow of business process and internal transaction
• 48 hours resolution of Business Development operational administrative support issues from
• time of receipt of complaint
KEY COMPETENCY REQUIREMENTS
• Competency
• Planning & Organization
• Attitude & Drive
• Strategic & Creative Thinking
• Relationship Management
• Teamwork.
Skills
• Excellent interpersonal and relationship building skills
• Ability to communicate an energetic and clear strategic vision
• Written and spoken communication skills that allow you to inform and advise others clearly
• Problem-solving and negotiation skills
• Organizational and planning skills to manage your own time and to meet deadlines and objectives.
REPORTING RELATIONSHIPS
• Functionally Reports to General Manager
• Administrative Reports to MANAGING DIRECTOR
WORKING RELATIONSHIPS
• Internal
• Head Finance
• External
• Government Agencies and Regulatory Authorities Vendors/Service Providers Partners Clients
JOB REQUIREMENTS
• Education: A good degree in the Arts, Social Sciences or Engineering
• Experience: A minimum of 8 years work experience in related industry
• To Closely follow up and monitor the status of proposals, bids and RFQs,
• To continuously scan for business opportunities in the industry
• Promptly translate opportunities to tangible business
• To proactively source information, facilitate access to information, promptly and pragmatically
• coordinate information flow to Line Manager
• Driving aggressive business development activities across the industry
DUTIES & RESPONSIBILITIES
• Prospect potential clients and convert them into increased business opportunities.
• Present new products and services to improve existing relationships.
• Recognize opportunities for services and opportunities that will result in sales.
• Submit and ensure data is accurate on weekly progress reports.
• Develop a growth strategy focused both on financial gain and customer satisfaction.
• Conduct research to identify new markets and customer needs.
• Arrange business meetings with prospective clients.
• Promote the company’s products/services, address, or predict clients’ objectives.
• Prepare contracts/bids ensuring adherence to established law rules and guidelines.
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support.
• Build long-term relationships with new and existing customers.
• And other duties as assigned by Line Manager
CLIENT RELATIONSHIP MANAGEMENT
• As directed by your line Manager
• Key Performance Indicator
• 90% Business opportunity success – win orders and get a repeat business. 85% ratio of
• successful orders to enquiries and 85% of customers submitting a repeat order in twelve 12
• months. 100% profit projection actualization.
• 80% success of new business opportunities identified
• Increased market shares above 20%
• 24-hour responses to calls for proposals, quotes and RFPs.
• 90% successful budget management
• Zero complaints from client – Anticipate, proactively and timely resolve concerns of a third
• party. Resolve all complaints from third party within 48 hours
• Total procedure and statutory compliant – 0% tolerance for non-compliant
• Continuous business improvement – 95% uninterrupted flow of business process and internal transaction
• 48 hours resolution of Business Development operational administrative support issues from
• time of receipt of complaint
KEY COMPETENCY REQUIREMENTS
• Competency
• Planning & Organization
• Attitude & Drive
• Strategic & Creative Thinking
• Relationship Management
• Teamwork.
Skills
• Excellent interpersonal and relationship building skills
• Ability to communicate an energetic and clear strategic vision
• Written and spoken communication skills that allow you to inform and advise others clearly
• Problem-solving and negotiation skills
• Organizational and planning skills to manage your own time and to meet deadlines and objectives.
REPORTING RELATIONSHIPS
• Functionally Reports to General Manager
• Administrative Reports to MANAGING DIRECTOR
WORKING RELATIONSHIPS
• Internal
• Head Finance
• External
• Government Agencies and Regulatory Authorities Vendors/Service Providers Partners Clients
JOB REQUIREMENTS
• Education: A good degree in the Arts, Social Sciences or Engineering
• Experience: A minimum of 8 years work experience in related industry
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