Job Description
Key Responsibilities
• Assist the collections team in following up on overdue loans via phone calls,SMS, and WhatsApp.
• Contact borrowers to remind them of due payments and negotiate repayment plans.
• Update customer records and loan status in the system after every interaction.
• Learn and apply basic debt recovery techniques and regulatory compliance
• Help maintain accurate customer data and repayment history.
Requirements
• Currently pursuing or recently completed a degree in Banking & Finance, Business Administration, Economics, or related field.
• Good communication and negotiation skills.
• Strong empathy and professionalism when dealing with customers.
• Ability to work in a fast-paced environment and meet targets.
• Assist the collections team in following up on overdue loans via phone calls,SMS, and WhatsApp.
• Contact borrowers to remind them of due payments and negotiate repayment plans.
• Update customer records and loan status in the system after every interaction.
• Learn and apply basic debt recovery techniques and regulatory compliance
• Help maintain accurate customer data and repayment history.
Requirements
• Currently pursuing or recently completed a degree in Banking & Finance, Business Administration, Economics, or related field.
• Good communication and negotiation skills.
• Strong empathy and professionalism when dealing with customers.
• Ability to work in a fast-paced environment and meet targets.
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