Job Description
Job Title: Customer Service Officer
Job Summary
We are seeking a courteous, customer-focused, and efficient Customer Service Officer to manage customer interactions and ensure a positive experience across all touchpoints. The ideal candidate will handle inquiries, resolve complaints, and support service delivery while upholding the organization’s standards and values.
Key Responsibilities
• Respond to customer inquiries via phone, email, and in person professionally and promptly
• Handle and resolve customer complaints in line with company policies
• Maintain accurate records of customer interactions and transactions
• Provide product and service information to customers clearly and accurately
• Follow up on customer requests to ensure timely resolution
• Escalate complex issues to the appropriate department when necessary
• Maintain a positive and professional company image at all times
• Support front-desk or service operations where required
• Meet individual and team performance targets
Requirements & Qualifications
• HND/BSc in Business Administration, Marketing, or related field
• Minimum of 2–4 years experience in a customer service or related role
• Strong verbal and written communication skills
• Good interpersonal and problem-solving abilities
• Proficiency in Microsoft Office and basic CRM tools
• Ability to work under pressure and handle difficult situations calmly
Skills & Competencies
• Customer-focused mindset
• Active listening and empathy
• Conflict resolution skills
• Attention to detail
• Time management and reliability
Job Type: Full-time
Pay: ₦250,000.00 per month
Application Deadline: 19/02/2026
Job Summary
We are seeking a courteous, customer-focused, and efficient Customer Service Officer to manage customer interactions and ensure a positive experience across all touchpoints. The ideal candidate will handle inquiries, resolve complaints, and support service delivery while upholding the organization’s standards and values.
Key Responsibilities
• Respond to customer inquiries via phone, email, and in person professionally and promptly
• Handle and resolve customer complaints in line with company policies
• Maintain accurate records of customer interactions and transactions
• Provide product and service information to customers clearly and accurately
• Follow up on customer requests to ensure timely resolution
• Escalate complex issues to the appropriate department when necessary
• Maintain a positive and professional company image at all times
• Support front-desk or service operations where required
• Meet individual and team performance targets
Requirements & Qualifications
• HND/BSc in Business Administration, Marketing, or related field
• Minimum of 2–4 years experience in a customer service or related role
• Strong verbal and written communication skills
• Good interpersonal and problem-solving abilities
• Proficiency in Microsoft Office and basic CRM tools
• Ability to work under pressure and handle difficult situations calmly
Skills & Competencies
• Customer-focused mindset
• Active listening and empathy
• Conflict resolution skills
• Attention to detail
• Time management and reliability
Job Type: Full-time
Pay: ₦250,000.00 per month
Application Deadline: 19/02/2026
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