Job Description
Job Overview
Business Segment: Personal & Private Banking
Company: Stanbic IBTC Bank
Location: NG, LA, Lagos, Walter Carrington Crescent
Job Type: Full-time
Job Ref ID: 80448947A-0001
Date Posted: 2/6/2026
Job Description
To provide administrative, analytical, and operational support for the Bank’s card product portfolio (Debit, Credit, Prepaid, Virtual). The Officer, Card Solutions assists in the execution of product activities, market engagement tasks, client onboarding, reporting, and day‑to‑day operational processes that ensure card products run efficiently. The role supports the Manager, Card Solutions in market expansion initiatives, co-branded card programs, BIN sponsorship engagements, portfolio analytics, and vendor/partner coordination.
Essential Functions
Support day-to-day card-related operations (product updates, request processing, follow-ups).
Maintain product documentation, approvals, records, and internal communication materials.
Assist in preparing business cases, BRDs, UAT documents, training materials, and reports.
Collect and analyze key card metrics (volumes, usage, spends, activation rates, attrition).
Prepare weekly/monthly dashboards and MIS for management review.
Assist in generating leads for bulk card issuance and maintain lead-tracking logs.
Participate in client onboarding sessions for co-branded programs and BIN sponsorships.
Support UAT cycles, data validation, and process testing for new card features (virtual cards, tokenization, etc.).
Document defects, track resolutions, and ensure readiness checklists are completed.
Qualifications
First degree in Business, Finance, Economics, Technology, or related field
Certifications in digital payments or product support
Experience Required
4–7 years in card operations, product support, banking operations, or digital channels
Experience using card systems, dashboards, or reporting tools
Exposure to fintech, payments, or card ecosystem
Additional Information
Behavioural Competencies:
Adopting Practical Approaches
Articulating Information
Challenging Ideas
Developing Expertise
Documenting Facts
Embracing Change
Examining Information
Exploring Possibilities
Interacting with People
Team Working
Thinking Positively
Upholding Standards
Technical Competencies:
Active Listening
Customer Reception and Channelling
Difficult Calls Management
Electronic Communications & Devices
Query Resolution
Telephone Caller Handling
Workflow Management
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za
Business Segment: Personal & Private Banking
Company: Stanbic IBTC Bank
Location: NG, LA, Lagos, Walter Carrington Crescent
Job Type: Full-time
Job Ref ID: 80448947A-0001
Date Posted: 2/6/2026
Job Description
To provide administrative, analytical, and operational support for the Bank’s card product portfolio (Debit, Credit, Prepaid, Virtual). The Officer, Card Solutions assists in the execution of product activities, market engagement tasks, client onboarding, reporting, and day‑to‑day operational processes that ensure card products run efficiently. The role supports the Manager, Card Solutions in market expansion initiatives, co-branded card programs, BIN sponsorship engagements, portfolio analytics, and vendor/partner coordination.
Essential Functions
Support day-to-day card-related operations (product updates, request processing, follow-ups).
Maintain product documentation, approvals, records, and internal communication materials.
Assist in preparing business cases, BRDs, UAT documents, training materials, and reports.
Collect and analyze key card metrics (volumes, usage, spends, activation rates, attrition).
Prepare weekly/monthly dashboards and MIS for management review.
Assist in generating leads for bulk card issuance and maintain lead-tracking logs.
Participate in client onboarding sessions for co-branded programs and BIN sponsorships.
Support UAT cycles, data validation, and process testing for new card features (virtual cards, tokenization, etc.).
Document defects, track resolutions, and ensure readiness checklists are completed.
Qualifications
First degree in Business, Finance, Economics, Technology, or related field
Certifications in digital payments or product support
Experience Required
4–7 years in card operations, product support, banking operations, or digital channels
Experience using card systems, dashboards, or reporting tools
Exposure to fintech, payments, or card ecosystem
Additional Information
Behavioural Competencies:
Adopting Practical Approaches
Articulating Information
Challenging Ideas
Developing Expertise
Documenting Facts
Embracing Change
Examining Information
Exploring Possibilities
Interacting with People
Team Working
Thinking Positively
Upholding Standards
Technical Competencies:
Active Listening
Customer Reception and Channelling
Difficult Calls Management
Electronic Communications & Devices
Query Resolution
Telephone Caller Handling
Workflow Management
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za
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